Introduction

Cómo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Information We Collect

Information You Provide

• Account Information: Email address and authentication credentials when you create an account

• Profile Information: Profile pictures you choose to upload

• User Content:

  • Voice recordings from conversation practice sessions

  • Text messages and chat history from language learning conversations

  • Language learning goals and preferences

  • Progress tracking data and statistics

Automatically Collected Information

• Device Information: Device type, operating system version, unique device identifiers

• Usage Data: App features you use, session duration, interaction patterns

• Performance Data: Crash reports, error logs, and diagnostic information

How We Use Your Information

We use the collected information to:

• Provide and maintain the language learning service

• Process your voice conversations and provide AI-powered language practice

• Generate translations and conversation responses

• Track your learning progress and goals

• Send you notifications about your practice reminders (if enabled)

• Improve app performance and user experience

• Provide customer support

• Process subscription payments

Third-Party Services

We use the following third-party services that may collect and process your data:

Authentication & Database

• Clerk: Handles user authentication and account management

• Supabase: Stores user data, conversation history, and learning progress

AI Services

• OpenAI: Processes conversation content to generate translations and AI responses

• ElevenLabs: Processes audio recordings for text-to-speech voice generation

Analytics & Monitoring

• PostHog: Collects analytics data to understand app usage patterns and improve user experience

• Sentry: Collects error reports and crash diagnostics to improve app stability

Payment Processing

• RevenueCat: Manages subscription payments and in-app purchases through the Apple App Store

Each third-party service has its own privacy policy governing how they handle your data:

• Clerk: https://clerk.com/privacy

• Supabase: https://supabase.com/privacy

• OpenAI: https://openai.com/privacy

• ElevenLabs: https://elevenlabs.io/privacy

• PostHog: https://posthog.com/privacy

• Sentry: https://sentry.io/privacy

• RevenueCat: https://www.revenuecat.com/privacy

Data Storage and Security

• Your data is stored securely using industry-standard encryption

• Voice recordings and conversation data are transmitted securely over encrypted connections

• We implement appropriate technical and organizational measures to protect your personal information

• Your payment information is processed directly by Apple through the App Store and is not stored on our servers

Data Retention

• We retain your account information and learning data for as long as your account is active

• You may request deletion of your account and associated data at any time

• Voice recordings are processed in real-time and may be temporarily stored for service functionality

• Crash reports and diagnostic data are retained for troubleshooting purposes

Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your account and associated data

• Opt-out of push notifications through your device settings

• Withdraw consent for data processing (where applicable)

Children's Privacy

Cómo is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Push Notifications

• We use push notifications to remind you of your daily language practice goals

• You can enable or disable notifications through your device settings at any time

• Notifications require permission which you grant when setting up reminders

Camera and Photo Library Access

• We request camera access to allow you to take profile pictures

• We request photo library access to allow you to select existing photos as your profile picture

• These permissions are optional and only used when you choose to add or update your profile picture

Microphone Access

• We require microphone access to enable voice conversation practice

• Audio recordings are processed to provide language learning feedback

• Microphone access is essential for the core functionality of the app

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Updating the "Last Updated" date at the top of this policy

• Providing in-app notifications for material changes

Your continued use of the app after changes are posted constitutes acceptance of the updated policy.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: n@fabric.studio

Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected

• Right to know whether personal information is sold or disclosed

• Right to opt-out of the sale of personal information (we do not sell your information)

• Right to deletion of personal information

• Right to non-discrimination for exercising your rights

Data We Do NOT Collect or Share

• We do NOT sell your personal information to third parties

• We do NOT use your data for advertising purposes

• We do NOT track you across other apps or websites

• We do NOT share your voice recordings with third parties except as necessary to provide the service (OpenAI, ElevenLabs)

Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for processing your personal information includes:

• Contract: Processing necessary to provide the service you requested

• Legitimate Interest: Improving our service and preventing fraud

• Consent: Where you have given explicit consent (e.g., push notifications)

Effective Date: November 17, 2024

By using Cómo, you acknowledge that you have read and understood this Privacy Policy.